ProtoFlow Shipping Policy

Shipping information for orders placed through the ProtoFlow third-party checkout.

Who handles shipping?

Orders for ProtoFlow are placed through a third-party order and checkout provider. Shipping, fulfillment, tracking and delivery are handled according to the terms displayed by that provider at the time of purchase.

Processing and delivery estimates

Any processing or delivery estimate shown during checkout is an estimate, not a guaranteed delivery date. Actual transit time can vary based on destination, carrier capacity, weather, holidays and customs processing.

Shipping charges

Shipping fees and any free-shipping eligibility are determined by the offer and destination displayed at checkout. Review the order summary before completing payment; the final checkout total controls.

Tracking

If tracking is available, the order provider generally sends tracking details to the email address entered at checkout. Check spam or junk folders if you do not see an order update.

Address changes, delays or missing parcels

Contact the order provider promptly if you need to correct an address, report a delay or investigate a missing parcel. Once an order has entered fulfillment, changes may not be possible.

Returns and refunds

Returns and refunds are subject to the guarantee and return instructions displayed by the seller or checkout provider. Read those terms before purchasing and contact the provider for an authorization or return address. Do not send a product to an address unless the provider confirms it.

Questions

For website questions, contact admin@proto--flow.com. For a placed order, use the support channel in your confirmation email.